Privacy and cookies
Updated
What this website collects about you, why, who else sees it, and how to change your mind. Short version: nothing is tracked unless you say yes.
Who is responsible
Coolab, Rr. e Dibres,Nr.65, Tirana, Albania, is responsible for this website (the "controller" under Albania's Law No. 124/2024 on Personal Data Protection). Write to us at hello@coolab.al about anything on this page.
Cookies on this site
We use no cookies unless you choose "Accept analytics" in the banner.
| What | Set by | Why | How long |
|---|---|---|---|
Your cookie choice (coolab-consent, stored in your browser, not a cookie) |
Coolab | To remember your answer so we don't ask on every page | 6 months, then we ask again |
_ga, _ga_… |
Google Analytics, only if you accept | To count visits and see which pages help people | Up to 2 years |
You can change your answer at any time with Cookie settings at the bottom of every page, or by clearing your browser's storage for coolab.al.
Google Analytics
If you accept, we use Google Analytics 4 to understand how the site is used: which pages are read, how people arrive, and roughly where from (country and city). Google receives your IP address, device and browser details and the pages you visit. Google provides this service as our processor; data may be processed in the United States. We do not use it for advertising, and ad features are off. If you choose "Only necessary", Google Analytics is not loaded at all.
The "Ask us" form and booking
When you send the "Ask us" form, book a tour or buy a pass, you go to the Coolab member platform (member.coolab.al). Your name, email and what you asked about travel with you so you don't type them twice, together with the campaign tags of the link you came from (such as utm_source). The platform keeps them to answer you and, if you buy, to issue the fiscal invoice the law requires. Card payments are handled by the payment provider on the platform; card details never reach this website.
Things from other companies
- Spotify: the radio on the home page loads Spotify's player only when you press it. From then on, Spotify's own privacy policy applies.
- Google reviews: we fetch the reviews from Google once a day on our server. Reviewers' profile photos load from Google's servers when you view them, so Google sees your IP address.
- Links out: Google Maps, Luma (events), Instagram, Facebook, LinkedIn and WhatsApp open on their own sites, under their own policies.
- Hosting: the site runs on a server in Germany (Hetzner). Like any web server, it keeps short technical logs (IP address, page, time) to keep the site safe and working.
Your rights
You can ask to see the data we hold about you, correct it, delete it, limit or object to its use, or receive it in a portable form, and withdraw consent at any time. Write to hello@coolab.al. If you think we got it wrong, you can complain to the Information and Data Protection Commissioner (IDP), idp.al.
Changes
When this page changes, the date at the top changes too.